Learning – at the individual, team and organizational levels - is critical to successful change management. Change will only be sustainable if:
The tried and true ways of doing things are carefully examined
Individuals are willing to learn – to challenge their assumptions and habitual ways of thinking
Change is not limited to those in management positions. Everyone can exercise leadership in change. It is not a position but a personal choice.
People need to understand the personal implications of the change
The most effective change interventions include the whole system, not simply in implementation, but also in the design phase.
Effective leadership is critical to successful organizational change. The key role of the leader is to create the context and conditions in which the cultural mindset can shift from:
Control, Compliance and Defensiveness Learning, Trust and Partnership.
Strategic conversations are required at all levels of the organization. They identify gaps in understanding and define and sustain the change efforts.
Learning, Trust and Partnership.